Shipping policy

Cuvela — operated by GLOBALSCALINGNETWORK LLC Last updated: July 6, 2026

Thank you for shopping with Cuvela! We're committed to getting your order to you quickly and free of charge. Please review the details of our shipping policy below.

Shipping Coverage

We currently ship to addresses within the United States only. We do not ship internationally, to P.O. boxes, or to U.S. territories at this time.

Free Shipping

We offer free standard shipping on all orders — no minimum purchase required. The price you see at checkout is the price you pay.

Processing Time

All orders are processed within 1–2 business days (Monday through Friday, excluding U.S. holidays). Orders placed on weekends or holidays will begin processing the next business day.

You will receive a confirmation email once your order has been placed, and a second email with tracking information once your order has shipped.

Shipping Time

Once your order has been processed and shipped, estimated delivery time is 3–5 business days.

Please note that delivery times are estimates and may occasionally vary due to carrier delays, weather conditions, or high order volumes during peak seasons.

Order Tracking

Once your order ships, you will receive an email with a tracking number. Please allow 24–48 hours for tracking information to update in the carrier's system.

Incorrect Shipping Address

Please double-check your shipping address before completing your order. If you notice an error, contact us as soon as possible at support@cuvela.us. We will do our best to update the address before your order ships, but we cannot make changes once the order has been dispatched.

Lost, Stolen, or Delayed Packages

If your tracking shows your package was delivered but you have not received it, please:

1. Check around your delivery location and with neighbors or household members.
2. Wait 24–48 hours, as carriers sometimes mark packages as delivered early.

3. Contact us at support@cuvela.us if the package still hasn't arrived — we're happy to help resolve the issue.

If your order has not arrived within 10 business days of your shipping confirmation, please reach out to us and we will investigate with the carrier.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and photos of the damaged item and packaging. We will arrange a replacement or refund.

Returns

We offer a 30-day return policy. Please see our Return & Refund Policy page for full details.

CONTACT US

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

GLOBALSCALINGNETWORK LLC
1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, USA
Email: support@cuvela.us
Phone: +1 (251) 205-9493
Business hours: Monday to Friday, 9:00 AM – 9:00 PM